Privacy

We are committed to protecting your privacy.
Any personal information that you supply to us will only be used lawfully (in accordance with the Data Protection Act 1998).
The type of information we may hold about you:
1.  Your name    2.  Address    3.  Phone number   4.   Email address

We usually only hold information about you while the order is processed.
The personal information which we hold will be held securely in accordance with the law and the Which? Web Trader Code.
We do not give away, rent or sell any of this information.
We do not store any credit/debit card or financial details or information.

Customer Support and Service

E-mail anytime, (please use the contact us page) we aim to reply within 24 hours.
Telephone support is available from 10.00 am to 4.00 pm or you can leave a message at other times.
For support: email support@jandt   
Tel: 08448005937 Calls are charged at 5ppm at all times from a landline, calls from mobiles may vary.

Orders

Paypal or Nochex Payments
Your product/s will be dispatched within 1- 2 working day.
Working days are Mon-Fri excluding National Bank Holidays.

Cancellation of Orders

Order may be cancelled without giving a reason, within 7 days of receipt of the order.
Distance Selling Regulations 2000 - where a consumer cancels their order (within the 7 day period) a refund will be provided within
30 days of cancellation provided - notification is received via email; all goods are returned in saleable condition and at your own expense.

Damaged Goods

Although we cannot be held responsible for goods damaged in transit, if for some reason you obtain damaged product,
please notify us within 1 day of receiving the package, and we will arrange for the return and replacement of the goods.
Any items being returned please send to 32, Cutters Close, Narborough, Leicester. LE19 2FY

Faulty Goods

With regards to "faulty" goods, the Sale of Goods Act 1979 (amended) established that the consumer is
allowed a reasonable time within which to reject the goods for a full refund.
All our products are quality checked before leaving us, if however you feel you have
received "faulty" goods, please notify us immediately and return them to us within 7 days of receipt to obtain a refund.

Complaints

If at any time you are unhappy about something, please feel free to contact us.
We will try to respond to all problems within 1 working day, to resolve the problem as soon as possible.